Frequently Asked Questions

1. What is I Love J?

I Love J offers premium Korean kids’ wear curated for Filipino families. We offer a range of stylish and comfortable clothing for children, including dresses, tops, bottoms, outerwear, footwear, and accessories.

2. Where is I Love J located / where do you ship from?

We are located in Pasig City, Metro Manila, Philippines.
We deliver to addresses across the Philippines. Please see our Shipping Info page for rates and delivery times.

3. What is the minimum amount for free delivery?

Orders of ₱2,000 and above get free delivery. Orders below ₱2,000 have a ₱100 standard delivery fee. The shipping fee is shown at checkout before you pay. See Shipping Info for details.

4. What payment methods are accepted?

We accept payments through HitPay, which supports QR code payments, e-wallets, and cards.

5. How long will delivery take?

• Metro Manila: 2-3 business days.
• Provincial areas: 5-7 business days.
• Pre-order items: about 7 days.
• Estimates may vary depending on the courier.

6. Can I return or exchange an item?

Yes — we offer returns or exchanges under certain conditions.

You may request a return within 7 days of receiving your order.

To be eligible, items must be:

• Unused and unworn

• In the same condition as received

• In the original packaging with tags attached

Customers are responsible for return shipping costs, unless the item is defective or incorrect. Shipping fees paid on the original order are non-refundable.

7. Do you have a sizing guide?

Yes, we have a Size Guide available on the site to help you choose the correct size.  We recommend measuring your child and comparing with our size chart before placing an order.

8. Are the products new or pre-owned?

All of our products are brand new and carefully selected for their quality and style.

9. How can I contact customer support?

You can reach us at: cs@ilovej.store or via the Contact page on our website. 

10. Can I cancel or modify my order after placing it?

Order modifications or cancellations must be requested as soon as possible. If the order has not yet shipped, we will try our best to accommodate. Once shipped, modifications may not be possible.

11. Do you ship internationally?

We currently deliver within Metro Manila only and do not offer international shipping.

12. How do I track my order?

Once your order is shipped, you’ll receive a tracking number via email or SMS (depending on your preferred contact method). Use that to track the package via the courier.