Return

Last updated: September 25, 2025

Thank you for shopping with I LOVE J Philippines. We want you to be happy with your purchase. If you are not fully satisfied, we’re here to help.

1. Returns

You may request a return within [7–14 days] of receiving your order.
To be eligible, items must be:

• Unused and unworn
• In the same condition as received
• In the original packaging with tags attached

2. Non-Returnable Items
The following items cannot be returned:

• Sale/clearance items
• Accessories, undergarments, or other hygiene-sensitive products
• Gift cards

3. Refunds

• Once we receive and inspect your return, we will notify you of the approval or rejection.
• Approved refunds will be issued to your original payment method.
• Processing times may vary depending on your bank or payment provider.

4. Exchanges

• We only replace items if they are defective, damaged, or the wrong size/color was sent.
• If you need an exchange, please contact us before returning the product to confirm availability.

5. Shipping Costs

• Customers are responsible for return shipping costs, unless the item is defective or incorrect.
• Shipping fees paid on the original order are non-refundable.

6. How to Start a Return

Please contact us at biz.ilovejph@gmail.com with your order number and reason for return. Our team will provide the return instructions.